Use cases
Every conversation Repliant runs, by industry.
A working index. Each entry is a named workflow Repliant deploys in production. Click any industry for the full operational treatment.
- Industries
- 11
- Named workflows
- 87
- Channels
- 14
- Languages
- 23
Workflows
8
Languages
17
Avg deploy
12 wk
Dominant channels
VOICE · WHATSAPP · SMS · IVR · EMAIL
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Opens the dispute in the core, starts the Regulation E provisional-credit clock at intake, and writes the disposition to Pega before the call ends.
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Reads the customer's loan from Finacle / Flexcube, quotes only restructuring offers your credit policy permits, and books the rescheduled EMI with a recorded consent line.
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Places an outbound callback within minutes of the fraud rule firing, runs voice-biometric verification plus OTP step-up, and holds the transaction until risk clears.
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Captures the periodic-KYC refresh over WhatsApp with DigiLocker documents and Aadhaar e-KYC where consent is on record, then writes the updated profile back to TCS BaNCS.
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Detects pre-approved top-up eligibility mid-service-call, surfaces the offer only when policy permits, and routes interested customers to the licensed lending team.
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Runs DPD-1 to DPD-30 reminder calls in 17 languages under RBI Fair Practices Code language — no threat, no impersonation, no contact outside the permitted window.
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Reads the UPI transaction against the NPCI URCS log, files the dispute under the correct reason code, and confirms the reference number on the originating channel.
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Re-engages applicants who abandon mid-journey, resumes the application from the saved state, and submits the completed file to the onboarding queue.
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Insurance
Life, health, and general insurance — P&C carriers, life carriers, supplemental health.
View industry page →Workflows
8
Languages
14
Avg deploy
11 wk
Dominant channels
VOICE · WHATSAPP · WEB · EMAIL
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Captures the first notice of loss with ACORD-standard fields, retrieves coverage from Guidewire PolicyCenter, seeds the reserve, and starts the DOI prompt-pay clock cleanly.
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Calls the policyholder ahead of renewal under TCPA + Reg DNC, quotes from BillingCenter, captures payment, and honors producer-of-record attribution end-to-end.
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Returns the same authoritative claim, body-shop, and subrogation status across every channel — read directly from ClaimCenter and the recovery vendor.
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Chases missing MIB codes, MVRs, APS records, and inspection photos, then writes the evidence back to PolicyCenter so the underwriter does not.
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Checks network status for a named hospital and procedure in the policyholder's plan, returns the cashless authorization status, and routes pre-auth needs to the TPA.
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Guides the policyholder through the eight-angle damage capture sequence, validates each shot at upload, and pushes the package to Mitchell or CCC One for estimating.
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Calls the life-policy holder inside the grace-period window with the statutorily compliant script, sends a payment link in language, and confirms reinstatement.
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Acknowledges the surrender request first, presents the policyholder's actual cash value and paid-up options, and never delays the surrender clock past the regulatory window.
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Workflows
8
Languages
23
Avg deploy
11 wk
Dominant channels
VOICE · SMS · WHATSAPP · IVR
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Calls customers approaching contract end, quotes the right plan against Amdocs charging, captures verbal authorization, and writes the plan change back to BSS.
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Reads the NMS event feed in the same turn, classifies as outage / device / line / config, runs the remote test, and schedules the truck roll in ServiceNow FSM with the diagnosis attached.
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Runs exactly one save attempt, never more, and issues the PAC / UPC code without friction if the customer declines — TRAI and OFCOM MNP clock unbroken by design.
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Watches the Ericsson Charging System for anomalous usage and reaches out before the bill closes with an add-on, a cap, or a plan change — under OFCOM mid-contract cap and EU 280/2009.
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Activates the right roaming bundle against the customer's destination and tariff, reads back the fair-use cap, and confirms activation on SMS in language.
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Books the installation against real ServiceNow FSM availability for the customer's pin code, sends pre-visit photos of required cabling, and confirms the four-hour window.
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Honors DND state per the TRAI TCCCPR 2018 register, scrubs against the DLT scrubbing layer, and never sends outside the registered header and template combination.
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Routes enterprise-account calls to the named account team with the BSS context attached, and opens ServiceNow tickets with the correct CI and SLA from the contract.
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Healthcare
Hospital systems, multi-specialty groups, payers, pharmacy operations.
View industry page →Workflows
8
Languages
17
Avg deploy
13 wk
Dominant channels
VOICE · WHATSAPP · WEB · SMS
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Books the patient against Epic Cadence decision-tree rules, verifies insurance eligibility via Availity in the same call, and writes the appointment to the chart.
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Classifies refill requests against the active medication list, routes DEA Schedule II to provider hold, and transmits eligible refills via Surescripts.
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Calls the payor, navigates the IVR, reads back the case detail, and writes the determination with the auth number and effective dates to the order in Epic / Cerner.
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Runs the day-two structured assessment keyed to LACE+ risk, captures vitals where the patient has a device, and escalates any red-flag symptom to a nurse on the call.
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Delivers normal-range results in plain language with patient consent on record, holds abnormal panels for clinician follow-up, and logs disclosure to the patient's access record.
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Reaches patients due per ACIP / national-immunization schedules under the TCPA healthcare-call exemption, and books the slot against the clinic's availability.
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Reaches patients who missed within an hour of the slot, offers same-week reschedules from the clinic's open inventory, and writes the rebooking to the chart.
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Checks live pharmacy inventory, surfaces only therapeutically-equivalent substitutions your formulary permits, and never proposes a clinical alternative without the provider.
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E-commerce & D2C
D2C brands, marketplaces, subscription commerce, hybrid retail.
View industry page →Workflows
8
Languages
12
Avg deploy
3 wk
Dominant channels
WHATSAPP · WEB · IG · VOICE
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Reads the order from Shopify / Magento and the courier from Shiprocket or Delhivery, returns the same authoritative answer on every channel, and offers next steps in language.
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Surfaces the WhatsApp Business catalog, runs the entire transaction inside the chat, and posts the order to your commerce stack with attribution to the conversation.
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Processes the return against the brand's policy, books the reverse-logistics pickup, and confirms the refund timeline against the captured payment method.
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Reaches the abandoner within the consent window, addresses the actual blocker (price, shipping, payment), and never offers a discount the brand has not pre-authorized.
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Confirms cash-on-delivery orders against velocity, address, and prior-RTO signals, and surfaces high-risk orders to the operations queue before the courier dispatch.
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Handles failed-attempts, address corrections, and alternate-recipient instructions, and pushes the corrected delivery instruction back to the courier API.
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Enrolls customers into the loyalty program tied to your CDP (Klaviyo / Yotpo), returns points balance and tier status, and applies redemption against the next checkout.
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Requests the review at the right delivery-day offset, accepts text and photo response inline, and writes the verified review back to Yotpo or Junip.
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Travel & Hospitality
Airlines, rail, OTAs, hotels, ground transport, loyalty programs.
View industry page →Workflows
8
Languages
21
Avg deploy
5 wk
Dominant channels
VOICE · WHATSAPP · EMAIL · WEB
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Reads the PNR from the GDS, applies the fare-rule logic, captures any change-fee with consent, and re-issues the ticket without an agent in the loop where rules permit.
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Surges with the operational event, offers the passenger the three best re-protections from your inventory, and re-issues with EU 261 / DOT three-hour-rule entitlements honored.
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Returns live award availability and points pricing from the loyalty engine, applies the member's tier benefits at the same call, and books the award without an agent transfer.
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Reaches the booking holder 24 hours before arrival, offers the room upgrade and airport-transfer add-on at the property's set price, and posts the upsell to the PMS.
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Notifies the traveler of the specific visa, passport-validity, and onward-ticket requirements for their itinerary, and tracks completion against the departure date.
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Captures group size, dates, and meeting requirements, runs the eligibility against the property's group policy, and routes qualified leads to the named MICE manager.
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Requests the review at the right offset post-checkout, escalates a low-NPS response to the GM within the hour, and writes verified content back to TrustYou or Revinate.
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Reads the refund state from the GDS or the OTA settlement file, returns the same authoritative timeline across every channel, and surfaces stuck refunds to ops automatically.
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Workflows
8
Languages
11
Avg deploy
6 wk
Dominant channels
VOICE · WHATSAPP · WEB · SMS
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Books test drives against real dealer-DMS availability for the customer's pin code, confirms via WhatsApp, and runs the post-drive follow-up against the salesperson on record.
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Reads live service-bay capacity and technician skill-routing from the DMS, books the slot, and confirms loaner-car availability in the same call.
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Pushes job-card updates the technician writes — diagnosis, parts ETA, estimate revision — to the customer in language, with photos where applicable.
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Qualifies on intent, budget, trade-in, and timeline, dedupes the lead against the DMS, and routes to the right dealer with the conversation context attached.
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Reaches the owner ahead of the expiry, quotes only filed motor-insurance products and the OEM's extended warranty, and captures payment within the conversation.
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Reads OCPP charger state for the customer's session, runs the remote reset where appropriate, and dispatches a field technician for hardware faults.
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Checks parts inventory across the dealer network for the VIN's model-year, returns the nearest in-stock dealer, and reserves the part against the service appointment.
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Reaches affected VIN owners under the OEM's regulatory obligation, explains the safety-recall scope in plain language, and books the free fix at their nearest authorized dealer.
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Government & Public Services
Union ministries, state departments, mission-mode programmes, autonomous bodies, ULBs and PSUs.
View industry page →Workflows
8
Languages
22
Avg deploy
12 wk
Dominant channels
VOICE · WHATSAPP · SMS · IVR
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Places outbound status calls and WhatsApp messages in the beneficiary's Schedule VIII language, authenticates via Aadhaar OTP under AUA/KUA, and reads scheme status from the NIC backend.
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Captures the grievance in the citizen's language, classifies under CPGRAMS categories, routes to the correct nodal officer, and confirms the ticket number on WhatsApp.
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Routes every life-safety signal to a trained human responder within the stated SLA, and handles informational calls end-to-end so the bench is free for the calls only humans can take.
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Authenticates the citizen, retrieves the demand from the issuing system, explains the line items in plain language, and routes any quasi-judicial matter to a designated officer.
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Returns outage status, explains the bill, registers complaints with a real ticket number, and confirms post-restoration — integrated with the state DISCOM billing stack.
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Books eSanjeevani teleconsultations, retrieves ABHA-linked records with explicit consent, and confirms Ayushman Bharat hospital empanelment for a named procedure.
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Delivers daily weather-linked advisories and the day's mandi prices for the farmer's crop and APMC, in the farmer's regional language and dialect.
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Returns property-tax demand and dues, trade-licence renewal status, and birth- and death-certificate progress — integrated with the ULB's service portal.
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Workflows
8
Languages
15
Avg deploy
4 wk
Dominant channels
WHATSAPP · VOICE · EMAIL · WEB
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Captures the prospect's program interest, eligibility, geography, and timeline, dedupes against the CRM, and routes qualified leads to the right counsellor with context.
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Re-engages applicants who abandoned mid-form, resumes from the saved state, and submits the completed application to the SIS before the deadline.
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Notifies the right payer — student, parent, or sponsor — ahead of the due date, with the institution-branded payment link tied to the student's account.
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Returns the student's current timetable, books make-up classes against faculty availability, and confirms changes to the student's calendar.
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Searches the OPAC for available titles, places holds against the student's library account, and confirms pickup or e-resource access on the conversation.
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Surfaces relevant placement events, captures the student's interest and resume, and books the one-on-one counselling slot with the right specialist.
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Offers the parent the next three open slots for the named teacher, confirms in the parent's language, and writes the meeting to the school calendar.
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Returns hostel allotment, transport route assignment, and pickup-point status for the student, and registers any change request with the warden's office.
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Workflows
8
Languages
12
Avg deploy
4 wk
Dominant channels
WHATSAPP · SMS · VOICE
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Returns the live scan from the carrier (Delhivery, Shiprocket, FedEx, DHL), explains the next milestone in language, and offers the right next step.
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Captures the recipient's next available window, pushes the corrected attempt instruction to the carrier API, and confirms the new ETA on the conversation.
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Reconciles disputed COD remittances with the courier and the merchant, captures the corrected disposition, and posts the adjustment to the settlement ledger.
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Returns multi-leg shipment status across air, ocean, and ground legs, surfaces the document status (BoL, AWB, eWay), and flags SLA-breach risk to the freight ops desk.
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Books the reverse-logistics pickup against the carrier's serviceable window, confirms the pickup address and items, and notifies the merchant on completion.
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Reaches the driver in their language, communicates re-routes from the TMS, and captures structured exceptions (vehicle issue, missing label, refused delivery) back to dispatch.
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Identifies the SLA-breached shipment, opens the right ticket against the responsible leg, and offers the contractual remediation per the customer's SoW.
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Returns the invoice line items and PoD images for a specific consignment, and routes billing disputes to the finance desk with the documentation attached.
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Creators & Instagram-First Brands
Solo creators, influencer-led brands, D2C-on-Instagram, launch operations.
View industry page →Workflows
8
Languages
9
Avg deploy
9 d
Dominant channels
IG · WHATSAPP · MSG · EMAIL
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Watches the post's comment surface during launch, picks the right intent comments, replies in DM in the creator's voice, and moves the buyer to checkout without a human.
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Reads the order from Shopify against the buyer's Instagram handle, returns the live courier status inside the DM, and offers the next action without leaving the chat.
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Absorbs 50k+ DMs in an hour without rate-limit issues, sequences responses against the launch script, and surfaces sold-out alerts and waitlist offers in real time.
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Captures the prospective affiliate's audience, niche, and reach, dedupes against the creator's affiliate platform, and routes vetted applicants to the partnerships inbox.
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Filters partnership DMs against the creator's brand-safety list, asks the qualifying questions (budget, timeline, exclusivity), and escalates qualified leads to the manager.
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Moves warm-but-stuck buyers from Instagram DM to a WhatsApp catalog conversation, walks them through the relevant SKUs, and closes the order without sending them to the site.
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Confirms the pre-order, captures payment-method preference, and notifies the buyer the moment the SKU is restocked or the launch goes live.
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Runs the brand's return policy in the buyer's DM thread, books the reverse pickup, and confirms the refund or exchange without ever moving the conversation off Instagram.
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Empty result
No workflow matches that filter combination yet.
The closest matches are: BFSI · outbound voice, Government · helpline triage, D2C · WhatsApp commerce. If you have a specific use case in mind, tell us — we deploy custom workflows on the platform every week.
Cross-cutting
Workflows that cut across industries.
Some Repliant workflows are not industry-specific — they are capability-specific. They show up under different names across our deployments, but the underlying machinery, the consent posture, and the audit pattern are shared. Buyers find this useful when a workflow they know from one industry maps directly to a problem in another.
A bank's head of cards looking at our Insurance page often recognises the fraud-callback pattern. A creator brand evaluating us discovers the WhatsApp catalog flow under D2C. The list below is the easier way to see those bridges.
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