Privacy Policy

1. Introduction

Repliant AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, company name, phone number)
• Payment and billing information
• Customer support conversations and interactions
• Content you upload, including knowledge base materials and training data
• Contact information for your customers and leads

2.2 Automatically Collected Information

• Usage data and analytics (pages visited, features used, time spent)
• Device information (IP address, browser type, operating system)
• Log data (access times, error logs, performance metrics)
• Cookies and similar tracking technologies

2.3 Customer Data

When you use our platform to interact with your customers, we process customer data on your behalf, including contact information, conversation history, support tickets, and form submissions.

2.4 Mobile Information and SMS

When you provide a mobile phone number on our website or through our services, we may use it to send SMS messages you have opted in to receive, such as customer care updates, product announcements, demo reminders, and account notifications. We collect and store your phone number, SMS opt-in consent status, and the date consent was provided.

We do not share mobile information or SMS consent data with third parties or affiliates for marketing or promotional purposes.

3. How We Use Your Information

We use collected information to provide and improve our services, process transactions, train and improve AI models, communicate with you (including SMS where you have opted in), analyze usage, detect security threats, and comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with service providers, when required by law, in business transfers, or with your consent.

We do not sell or share mobile phone numbers, text messaging originator opt-in data, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement encryption, security audits, access controls, and compliance with SOC 2, GDPR, and other relevant standards. No method of transmission is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, port, or object to processing of your personal information. Contact privacy@repliantai.com.

7. Data Retention

We retain personal information as long as necessary for the purposes in this policy, unless a longer period is required by law.

8. International Data Transfers

Your information may be processed in countries other than your residence, with appropriate safeguards in place.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect children's personal information.

10. Changes to This Privacy Policy

We may update this policy and will post changes on this page with an updated date.

11. Contact Us

Email: privacy@repliantai.com